Contacts

I need assistance – who can I speak to?

Spitzer Industries Benefit Helpline

You can contact the Spitzer Industries Benefit Helpline to talk to a representative about your eligibility, enrollment or your current benefits. Representatives are available Monday–Friday, 7 am–6 pm (CT).

Healthcare concierge

If you need help choosing a provider, Alight Solutions gives you access to a personal Health Pro® consultant who can assist you and your family with:

  • Understanding your benefits.
  • Finding highly-rated doctors, dentists and eye care professionals.
  • Saving money by comparing prices for you and helping you to choose more cost-effective options.
  • Paying less for prescriptions by recommending lower-cost prescription drugs.
  • Resolving billing errors.
  • Scheduling appointments at times most convenient for you.

To use this service, complete your health profile at member.alight.com and call 800.513.1667 to get assistance.

I need to contact a benefit provider

Benefit Provider Group Number Phone Website
Accidental Death and Dismemberment (AD&D) Insurance Cigna Basic: OK969912
Voluntary: OK969913
888.842.4462 my.cigna.com
Dental Cigna 3339897 800.244.6224 my.cigna.com
Disability Insurance Cigna Short-term Disability: VDT962596
Long-term Disability: LK965703
888.842.4462 my.cigna.com
Health Savings Account (HSA) HSA Bank N/A 800.357.6246 myaccounts.hsabank.com
Healthy Rewards Cigna N/A 800.258.3312 cigna.com/rewards
(password: savings)
Identity Theft Cigna N/A 888.724.2262 cigna.mysecureadvantage.com
Life Assistance Program Cigna N/A 888.538.3543 cignalap.com
Life Insurance Cigna Basic: FLX968437
Voluntary: FLX968438
888.842.4462 my.cigna.com
Medical Cigna 3339897 800.244.6224 my.cigna.com
Mental health and subtance abuse issues Cigna N/A see website my.cigna.com
Prescriptions Cigna 3339897 800.244.6224 my.cigna.com
Retirement John Hancock N/A 800.294.3575 myplan.johnhancock.com
download the app:
'my life now'
Travel Assistance Cigna N/A From the U.S. or Canada: 888.226.4567
From all other locations: 202.331.7635
N/A
Virtual doctor visits MDLIVE N/A 888.726.3171 mdliveforcigna.com
Vision Cigna 3339897 800.244.6224 my.cigna.com
Will Preparation Cigna N/A 888.724.2262 cigna.mysecureadvantage.com
Accidental Death and Dismemberment (AD&D) Insurance
Provider Cigna
Group Number Basic: OK969912
Voluntary: OK969913
Phone 888.842.4462
Website my.cigna.com
Dental
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Disability Insurance
Provider Cigna
Group Number Short-term Disability: VDT962596
Long-term Disability: LK965703
Phone 888.842.4462
Website my.cigna.com
Health Savings Account (HSA)
Provider HSA Bank
Group Number N/A
Phone 800.357.6246
Website myaccounts.hsabank.com
Healthy Rewards
Provider Cigna
Group Number N/A
Phone 800.258.3312
Website cigna.com/rewards
(password: savings)
Identity Theft
Provider Cigna
Group Number N/A
Phone 888.724.2262
Website cigna.mysecureadvantage.com
Life Assistance Program
Provider Cigna
Group Number N/A
Phone 888.538.3543
Website cignalap.com
Life Insurance
Provider Cigna
Group Number Basic: FLX968437
Voluntary: FLX968438
Phone 888.842.4462
Website my.cigna.com
Medical
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Mental health and subtance abuse issues
Provider Cigna
Group Number N/A
Phone see website
Website my.cigna.com
Prescriptions
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Retirement
Provider John Hancock
Group Number N/A
Phone 800.294.3575
Website myplan.johnhancock.com
download the app:
'my life now'
Travel Assistance
Provider Cigna
Group Number N/A
Phone From the U.S. or Canada: 888.226.4567
From all other locations: 202.331.7635
Website N/A
Virtual doctor visits
Provider MDLIVE
Group Number N/A
Phone 888.726.3171
Website mdliveforcigna.com
Vision
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Will Preparation
Provider Cigna
Group Number N/A
Phone 888.724.2262
Website cigna.mysecureadvantage.com

I need to enroll for, or make changes to, my benefits

Log on to workforcenow.adp.com and don’t forget to read our ‘how-to’ guide in the downloads section below.