Contacts

I need assistance – who can I speak to?

Spitzer Industries Benefit Helpline

You can contact the Spitzer Industries Benefit Helpline to talk to a representative about your eligibility, enrollment or your current benefits. Representatives are available Monday–Friday, 8 am–6 pm (CT).

Healthcare concierge

If you need help choosing a provider, Alight Solutions gives you access to a personal Health Pro® consultant who can assist you and your family with:

  • Understanding your benefits.
  • Finding highly-rated doctors, dentists and eye care professionals.
  • Saving money by comparing prices for you and helping you to choose more cost-effective options.
  • Paying less for prescriptions by recommending lower-cost prescription drugs.
  • Resolving billing errors.
  • Scheduling appointments at times most convenient for you.

To use this service, complete your health profile at member.alight.com and call 800.513.1667 to get assistance.

I need to contact a benefit provider

Benefit Provider Group Number Phone Website
Accidental Death and Dismemberment (AD&D) Insurance New York Life Basic: OK969912
Voluntary: OK969913
888.842.4462 myNYLGBS.com
Dental Cigna 3339897 800.244.6224 my.cigna.com
Disability Insurance New York Life Short-term Disability: VDT962596
Long-term Disability: LK965703
888.842.4462 myNYLGBS.com
Enrollment System ADP N/A N/A workforcenow.adp.com
Health Savings Account (HSA) HSA Bank N/A 800.357.6246 account.hsabank.com
Healthy Rewards Cigna N/A 800.258.3312 cigna.com/rewards
(password: savings)
Identity Theft Cigna N/A 888.724.2262 cigna.mysecureadvantage.com
Life Assistance Program New York Life N/A 800.344.9752 guidanceresources.com
(Web ID: MYLGBS)
Life Insurance New York Life Basic: FLX968437
Voluntary: FLX968438
888.842.4462 myNYLGBS.com
Medical Cigna 3339897 800.244.6224 my.cigna.com
Mental health and subtance abuse issues Cigna N/A see website my.cigna.com
Prescriptions Cigna 3339897 800.244.6224 my.cigna.com
Retirement John Hancock N/A 800.294.3575 myplan.johnhancock.com
download the app:
'my life now'
Travel Assistance New York Life N/A From the U.S. or Canada: 888.226.4567
From all other locations: 202.331.7635
N/A
Virtual doctor visits MDLIVE N/A 888.726.3171 mdliveforcigna.com
Vision Cigna 3339897 800.244.6224 my.cigna.com
Will Preparation Cigna N/A 888.724.2262 cigna.mysecureadvantage.com
Accidental Death and Dismemberment (AD&D) Insurance
Provider New York Life
Group Number Basic: OK969912
Voluntary: OK969913
Phone 888.842.4462
Website myNYLGBS.com
Dental
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Disability Insurance
Provider New York Life
Group Number Short-term Disability: VDT962596
Long-term Disability: LK965703
Phone 888.842.4462
Website myNYLGBS.com
Enrollment System
Provider ADP
Group Number N/A
Phone N/A
Website workforcenow.adp.com
Health Savings Account (HSA)
Provider HSA Bank
Group Number N/A
Phone 800.357.6246
Website account.hsabank.com
Healthy Rewards
Provider Cigna
Group Number N/A
Phone 800.258.3312
Website cigna.com/rewards
(password: savings)
Identity Theft
Provider Cigna
Group Number N/A
Phone 888.724.2262
Website cigna.mysecureadvantage.com
Life Assistance Program
Provider New York Life
Group Number N/A
Phone 800.344.9752
Website guidanceresources.com
(Web ID: MYLGBS)
Life Insurance
Provider New York Life
Group Number Basic: FLX968437
Voluntary: FLX968438
Phone 888.842.4462
Website myNYLGBS.com
Medical
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Mental health and subtance abuse issues
Provider Cigna
Group Number N/A
Phone see website
Website my.cigna.com
Prescriptions
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Retirement
Provider John Hancock
Group Number N/A
Phone 800.294.3575
Website myplan.johnhancock.com
download the app:
'my life now'
Travel Assistance
Provider New York Life
Group Number N/A
Phone From the U.S. or Canada: 888.226.4567
From all other locations: 202.331.7635
Website N/A
Virtual doctor visits
Provider MDLIVE
Group Number N/A
Phone 888.726.3171
Website mdliveforcigna.com
Vision
Provider Cigna
Group Number 3339897
Phone 800.244.6224
Website my.cigna.com
Will Preparation
Provider Cigna
Group Number N/A
Phone 888.724.2262
Website cigna.mysecureadvantage.com