Contacts
I need assistance – who can I speak to?
Spitzer Industries Benefit Helpline
You can contact the Spitzer Industries Benefit Helpline to talk to a representative about your eligibility, enrollment or your current benefits. Representatives are available Monday–Friday, 8 am–6 pm (CT).
- Call 855.803.8188
- Email spitzer_benefits@ajg.com
Healthcare concierge
If you need help choosing a provider, Alight Solutions gives you access to a personal Health Pro® consultant who can assist you and your family with:
- Understanding your benefits.
- Finding highly-rated doctors, dentists and eye care professionals.
- Saving money by comparing prices for you and helping you to choose more cost-effective options.
- Paying less for prescriptions by recommending lower-cost prescription drugs.
- Resolving billing errors.
- Scheduling appointments at times most convenient for you.
To use this service, complete your health profile at member.alight.com and call 800.513.1667 to get assistance.
I need to contact a benefit provider
| Benefit | Provider | Group Number | Phone | Website |
|---|---|---|---|---|
| Accidental Death and Dismemberment (AD&D) Insurance | New York Life | Basic: OK969912 Voluntary: OK969913 |
888.842.4462 | myNYLGBS.com |
| Dental | Cigna | 3339897 | 800.244.6224 | my.cigna.com |
| Disability Insurance | New York Life | Short-term Disability: VDT962596 Long-term Disability: LK965703 |
888.842.4462 | myNYLGBS.com |
| Enrollment System | ADP | N/A | N/A | workforcenow.adp.com |
| Health Savings Account (HSA) | HSA Bank | N/A | 800.357.6246 | account.hsabank.com |
| Healthy Rewards | Cigna | N/A | 800.258.3312 | cigna.com/rewards (password: savings) |
| Identity Theft | Cigna | N/A | 888.724.2262 | cigna.mysecureadvantage.com |
| Life Assistance Program | New York Life | N/A | 800.344.9752 | guidanceresources.com (Web ID: MYLGBS) |
| Life Insurance | New York Life | Basic: FLX968437 Voluntary: FLX968438 |
888.842.4462 | myNYLGBS.com |
| Medical | Cigna | 3339897 | 800.244.6224 | my.cigna.com |
| Mental health and subtance abuse issues | Cigna | N/A | see website | my.cigna.com |
| Prescriptions | Cigna | 3339897 | 800.244.6224 | my.cigna.com |
| Retirement | John Hancock | N/A | 800.294.3575 | myplan.johnhancock.com download the app: 'my life now' |
| Travel Assistance | New York Life | N/A | From the U.S. or Canada: 888.226.4567 From all other locations: 202.331.7635 |
N/A |
| Virtual doctor visits | MDLIVE | N/A | 888.726.3171 | mdliveforcigna.com |
| Vision | Cigna | 3339897 | 800.244.6224 | my.cigna.com |
| Will Preparation | Cigna | N/A | 888.724.2262 | cigna.mysecureadvantage.com |
| Accidental Death and Dismemberment (AD&D) Insurance | |
|---|---|
| Provider | New York Life |
| Group Number | Basic: OK969912 Voluntary: OK969913 |
| Phone | 888.842.4462 |
| Website | myNYLGBS.com |
| Dental | |
| Provider | Cigna |
| Group Number | 3339897 |
| Phone | 800.244.6224 |
| Website | my.cigna.com |
| Disability Insurance | |
| Provider | New York Life |
| Group Number | Short-term Disability: VDT962596 Long-term Disability: LK965703 |
| Phone | 888.842.4462 |
| Website | myNYLGBS.com |
| Enrollment System | |
| Provider | ADP |
| Group Number | N/A |
| Phone | N/A |
| Website | workforcenow.adp.com |
| Health Savings Account (HSA) | |
| Provider | HSA Bank |
| Group Number | N/A |
| Phone | 800.357.6246 |
| Website | account.hsabank.com |
| Healthy Rewards | |
| Provider | Cigna |
| Group Number | N/A |
| Phone | 800.258.3312 |
| Website | cigna.com/rewards (password: savings) |
| Identity Theft | |
| Provider | Cigna |
| Group Number | N/A |
| Phone | 888.724.2262 |
| Website | cigna.mysecureadvantage.com |
| Life Assistance Program | |
| Provider | New York Life |
| Group Number | N/A |
| Phone | 800.344.9752 |
| Website | guidanceresources.com (Web ID: MYLGBS) |
| Life Insurance | |
| Provider | New York Life |
| Group Number | Basic: FLX968437 Voluntary: FLX968438 |
| Phone | 888.842.4462 |
| Website | myNYLGBS.com |
| Medical | |
| Provider | Cigna |
| Group Number | 3339897 |
| Phone | 800.244.6224 |
| Website | my.cigna.com |
| Mental health and subtance abuse issues | |
| Provider | Cigna |
| Group Number | N/A |
| Phone | see website |
| Website | my.cigna.com |
| Prescriptions | |
| Provider | Cigna |
| Group Number | 3339897 |
| Phone | 800.244.6224 |
| Website | my.cigna.com |
| Retirement | |
| Provider | John Hancock |
| Group Number | N/A |
| Phone | 800.294.3575 |
| Website | myplan.johnhancock.com download the app: 'my life now' |
| Travel Assistance | |
| Provider | New York Life |
| Group Number | N/A |
| Phone | From the U.S. or Canada: 888.226.4567 From all other locations: 202.331.7635 |
| Website | N/A |
| Virtual doctor visits | |
| Provider | MDLIVE |
| Group Number | N/A |
| Phone | 888.726.3171 |
| Website | mdliveforcigna.com |
| Vision | |
| Provider | Cigna |
| Group Number | 3339897 |
| Phone | 800.244.6224 |
| Website | my.cigna.com |
| Will Preparation | |
| Provider | Cigna |
| Group Number | N/A |
| Phone | 888.724.2262 |
| Website | cigna.mysecureadvantage.com |